Subscription and billing

Investion runs one of two billing models platform-wide, never both at once — a subscription plan, or usage-based commission billing with a prepaid wallet. Your own dashboard shows which one applies to you: a Subscription page, or a Wallet page. The Plans section below covers subscription billing; Wallet, further down this page, covers commission billing. Trading on a demo account is always free under either model — no card required.

Plans

Demo trading is always free. A paid plan unlocks live-account trading and raises your account and bot limits. For current pricing and a full feature comparison, visit /pricing.

Free trial (no card)

Paid plans that offer a trial show a "Try N days free" button on /dashboard/subscription. No card is required — the trial unlocks that plan's features (including live trading) for the trial window. Each account gets one free trial. When it ends you automatically return to the Free plan: your live bots stop, your demo bots keep running, and you can subscribe any time to continue.

Buy a plan

/pricing → on a plan card, Choose this plan.
Stripe checkout opens. Enter your payment details and confirm.
Payment done → the engine updates the account and bot quotas, and you can connect extra accounts.

Change / cancel plan

/dashboard/subscription → Change plan or Cancel subscription . Change plan opens an internal plan selector where you pick a new plan and go through Stripe checkout. Cancel opens the Stripe Billing Portal.

When you cancel, your access continues until the end of the period. The moment it doesn't renew, your connected-account count drops to the plan limit (any extra accounts become inactive automatically).

What happens when your plan drops

When your plan changes to a lower tier — a trial ends, a subscription lapses, or you cancel — the system automatically reconciles your bots and accounts to the new plan's limits. Specifically:

Live trading not allowed anymore → your live bots and live accounts are stopped. (This is why a lapsed trial drops you to demo-only.)
Over the new bot / account limit → the excess is stopped, keeping the OLDEST ones up to the limit (e.g. Trader's 5 bots → Free's 1 keeps your first bot, stops the other 4).
Algorithm no longer included in the plan → bots running that algorithm are stopped.
Demo trading stays free on the default plan, so your demo bots keep running as long as they're within the limit above.

If you cancel a paid plan, a short grace window keeps your bots running to the end of the paid period before the reconcile applies — so nothing stops mid-period.

Invoice history

Past invoices are listed on your subscription page and can also be downloaded from the Stripe Billing Portal.

Something's wrong?

For issues like a wrong charge or a subscription that didn't activate, contact us directly and we'll investigate as quickly as possible.

Wallet (commission billing)

On accounts where usage-based commission billing is active instead of a subscription, your balance and fee history live on a dedicated wallet page rather than the subscription page above.

/dashboard/wallet shows your balance and lets you top it up via Stripe checkout — pick a preset amount or enter your own.

A coupon code can also be redeemed there to add credit directly to your balance.

Each market — forex (cTrader today, MT5 once it exists) or crypto (Binance today, Bybit once it exists) — has its own monthly cap on how much commission it can be charged, shared across every live account and venue you connect within that market — the wallet page shows a progress bar per market for the current calendar month.

If your balance runs out, any chain still open keeps trading normally until it closes on its own — the bot just won't open a new chain until you top up again.

New accounts get a one-time $5 signup credit toward the commission balance, added automatically when the account is created — while the launch campaign lasts. If it is missing, you can also claim it from the /pricingpage's "New here" card.

Controls on this step

What the app checks before letting you continue, and why.

Why the monthly cap is shared per market, not per venue or account — The monthly fee cap is one pool per market — forex or crypto — not one pool per venue or account. Every forex account you connect (cTrader today, MT5 once it exists) draws from the same forex cap; every crypto account (Binance today, Bybit once it exists) draws from the same crypto cap, entirely separate from the forex one. Connecting a second account, or a new venue, within a market you already use does not buy you a second cap — it shares the one that market already has, which is what keeps "$50 for forex, $50 for crypto" true regardless of how many venues or accounts you run on each side.
Why the Subscription page disappears in commission mode — Plan mode and commission mode are never shown at the same time — whichever one is switched on platform-wide is the only one you see. In commission mode there is no subscription to manage, so the Subscription page, its sidebar link and the account-menu shortcut are all hidden, and the page itself sends you back to the dashboard if you reach it directly. Nothing about a Stripe subscription applies to a wallet-and-commission account, so there is nothing there to show.
Why a bot stops itself when the wallet is empty — In the commission billing model, a bot needs wallet funds to open a NEW chain — an already-open chain is never interrupted, even if the wallet runs out while it is live; it keeps being managed normally until it closes on its own. Only once every chain an instance had open has finished closing, and the wallet still cannot cover the next one, does that instance stop itself — its status shows the reason instead of silently sitting idle while still reading as running. Topping up the wallet is what lets a new chain open again.
Why checkout shows a VAT/tax line now — Plan checkout and wallet top-up both collect your billing address and pass it to Stripe Tax, which calculates the correct VAT or sales tax for your country and adds it on top of the price you see — the amount charged to your card includes tax, but the wallet still receives the full top-up amount you chose, since the tax is a separate line item, not deducted from it.
Where to find and download your invoices — Both a plan subscription and a wallet top-up produce a real, downloadable invoice — you'll find an Invoice history table on your Subscription page (plan billing) or your Wallet page (commission billing), whichever one is live for your account. Each row links to the PDF Stripe generated for that payment, already showing any VAT/tax that was added at checkout.
Wallet coupon codes: two shapes, each enforced the same way — A code is either a flat credit you redeem any time from the Promo code field, or a top-up bonus ("deposit $X, get $Y") applied automatically when a top-up of at least that amount completes — never both. Either shape can expire, be capped to a maximum number of total redemptions, or be restricted to one specific account; once any of those is hit, the code is refused with the specific reason rather than a bare "invalid code". A top-up bonus is re-checked against the amount actually paid at the moment the payment completes, not just when you entered the code, so it can't be gamed by lowering the amount after the fact.
Plan and bot-limit check on create — Creating an instance is checked against your plan — account type (demo/live), whether the algorithm is included, and how many bots you're allowed. Hitting a limit opens a dedicated dialog instead of a generic error. (In commission mode there is no limit to hit — every algorithm and account type is granted unconditionally.)
Deleting your account really deletes it — Deleting your account removes your profile, your broker connection and its access tokens, your bots, your trade history and your notifications — permanently, with no way back. The delete screen lists all of it before you confirm, and you have to type a confirmation phrase. Your broker account at the broker itself is not touched. A record that a deletion happened is kept for audit, with no link to you and no email address in it.
Cancelling stops the billing too — When a subscription is cancelled — whether you delete your account or an administrator cancels it — the cancellation is carried through to the payment provider, so no further charges are made. The remaining part of the period you already paid for is not refunded. Past invoices are kept, as tax law requires. In commission mode, deleting your account also deletes any wallet balance still on it — spend it down first, since the balance is not refunded and does not carry over.